Terms of service

ARTICLE 1. GENERAL

1. These terms of service apply to all instructions for services given to Paul Gaastra as well as all resulting, ensuing and/or related work performed by Paul Gaastra on behalf of the Client.

2. By booking a recording session and/or accepting a quotation or invoice the client accepts the terms of service.

3. Paul Gaastra services include but are not limited to:

• Mixing audio tracks

• Mastering audio

• Recording audio

• 1on1 sessions

4. The delivery of the final mix folder contains the following files:

• Final mix + limited version

• Instrumental + limited version

• TV-mix + limited version

• 5 stereo stems of your choice

• Additional stems request: stems

5. The turnaround time for mix V1 is 14 days, unless agreed otherwise.

6. Once a final mix is approved, the ‘mix lock’ phase is entered. This entails that after this point there’s no longer the option to make changes to the mix without additional costs. This rule also applies if not all revisions are exhausted.

7. Paul Gaastra offers an urgency service where a track can be delivered within 7 business days. The urgency service is subject to additional costs, these costs vary by the amount of urgency. The additional costs are agreed electronically or in writing per track.

8. Projects are saved up to 3 months, the client must ask for the back-up and save it appropriately.

9. All indicated terms and conditions are leading, unless specified otherwise in writing.

ARTICLE 2. FILE DELIVERY

Song materials can be delivered through online upload services (e.g., WeTransfer) and/or on an external hard drive. The delivered material must meet the following requirements:

• The filetype of the files is WAV or AIFF in 24-bit

• The files are exported in the original project sample rate and bit-depth

• The BPM & key of the song are mentioned in the folder

• An instrumental & demo/rough mix is included in the folder

• Separate tracks and vocal tracks without effects are included in the folder (the DRY tracks)

• The individual tracks are numbered and named accordingly

• (optional) a reference track is included in the folder

Furthermore, it is expected of the client that the material is audited before sending to avoid confusion, extra time and/or additional costs.

ARTICLE 3. PRICES

1. Prices will be indicated prior to the approval of a service.

2. All prices are excluding 21% VAT and in Euro’s.

3. All prices for mixing & mastering are per track. Recording hours that are reserved and paid for are valid for the time that has been booked. There is no possibility for a refund for hours that haven’t been during the recording session. Residual recording hours are valid for 1 year, based upon the invoice date, and can be used freely within that year.

ARTICLE 4. AGREEMENT

1. Quotations and/or deals are offered in writing and/or electronically.

2. Quotations and/or deals are to be accepted in writing and/or electronically.

3. Quotations have a validity of 30 days unless indicated otherwise.

4. With any addition of new tracks during the mixing process additional costs will be charged. (€25,- per track)

5. Revised/corrected mixes that require a new master will be charged as a regular master.

ARTICLE 5. PAYMENT

1. Singles and urgency projects are to be paid in advance.

2. The service performed will be to the Client, with the period for payment of fee statements being 14 days from the invoice date. Payment shall be made in the manner indicated on the invoice. If payment is not made within 30 days, the Client shall be in default by operation of law and the applicable statutory interest shall be due.

ARTICLE 6. REVISIONS

1. Each mix and/or master includes an amount of 5 revisions. Costs for any additional revisions are €50,-

2. All issues of the first mix must be notified for the first revision. Further revisions will only address the issues notified for the first revision.

3. Should there be more issues to be addressed after the first revision, these will be subjected to extra costs. (Costs per extra notified issue after the first revision)

ARTICLE 7. COMPLAINTS PROCEDURE

1. Complaints regarding the delivered services must be submitted in writing or via email within 7 days of delivery.

2. The complaint must include a clear description of the objections, allowing Paul Gaastra to assess the issue and, if necessary, provide an appropriate solution.

3. Submitting a complaint does not suspend the payment obligation.

4. If the complaint is found to be justified, Paul Gaastra will make reasonable efforts to resolve the issue within an appropriate time frame.

5. Complaints submitted more than 30 days after delivery will not be considered.

ARTICLE 8. CONFIDENTIALITY

1. Paul Gaastra will treat all information and audio files provided by the client as confidential and will not share them with third parties without prior written consent from the client.

2. This duty of confidentiality does not apply to information that:

a. was publicly known or generally available at the time of receipt;

b. was lawfully obtained from a third party without any confidentiality obligation;

c. must be disclosed under applicable laws, regulations, or a court order.

3. The client also agrees that Paul Gaastra may use references to completed projects for promotional purposes unless otherwise agreed in writing.

ARTICLE 9. LIABILITY

1. In case of demonstrable negligence and/or improper use in the studio, the client is liable for any damages.

2. Paul Gaastra is not liable in any way for any loss or damage to property of the client.

3. The legal relationship between Paul Gaastra and its Client shall be governed by and construed in accordance with the laws of the Netherlands. The court in the Netherlands will have exclusive competence to hear any dispute that may arise between Paul Gaastra and the Client.

For any questions or more information about our general terms and conditions, please e-mail: info@paulgaastra.com